Access control as part of the passenger journey

Define the boarding process

Explain who can board, how eligibility is verified and what happens when a check cannot be completed. Document the exceptions as carefully as the usual process.

Keep it understandable

Give passengers clear instructions before their first trip. Place guidance where they can find it, and make sure the support team understands the same process.

Use records with a purpose

Boarding records can help teams review expected demand and actual use. Define who needs access to these records and keep the review focused on the operational questions they are intended to answer.